FAQ
What support do you provide?
Will outdoor lighting pay off when I go to sell my home? What is the benefit?
What about Guarantees & Refunds?
What is an average set-up time for installation?
Can I change plans or cancel at any time?
Why do I need a transformer?
Are there additional costs?
Once we quote and bid a system, the only additional costs associated with our system are:
- replacement bulbs (not LED)
- repairs due to accidents, etc.
- additionally requested and upgraded components (items added after bid)
Let’s face it, accidents happen. Should an accident occur with your system we will provide a minimally invasive and cost effective bid to get your system back online.
Past that, the only costs you will incur are the costs for replacement bulbs, should it not be an LED system – or – the costs you incur adding to or upgrading a current lighting system.
Are your fixtures and transformers UL and/or ETL listed?
While it is still the industry norm to use appropriately safety tested products, we’ve seen a rapid rise in the use of non-safety certified products of late, mostly coming from China. Many skip this testing and some manufacturers can sell their products for less and undercut legitimate, properly tested products. If these products cause an electrical fire or other malfunction, your insurance policy would most likely not cover the resulting damage.
Be sure to ask us and see the certification stamp or sticker on a demonstration fixture.
How are LEDs able to outperform HID?
Super-bright white LEDs have the advantage of minimal lumen depreciation, better optical efficiency and high lumens per watt. LEDs also have a vastly longer life span than traditional lamp sources. The luminaire must be designed to leverage these inherent advantages of LEDs.
As well, BetaLED luminaires have an environmental advantage in that they contain no mercury, are RoHS compliant, last longer and produce less waste. In fact, 20 to 25% (by weight) of the product is made using post-consumer recycled materials (aluminum castings and extrusions). Furthermore, 70% (by weight) of BetaLED fixtures are readily recyclable. The remaining LED circuit boards, drivers, wires and connectors are all non-hazardous, mercury-free, and RoHS compliant.
Why are LED professionally installed lights more expensive than those in my local home improvement store?
The difference between the lighting products used by Outdoor Lighting Solutions and ones you can purchase at your home improvement store is quality, warranty, and receiving a professionally designed system.
The quality of the materials used by OLS is evident once you handle and actually feel the fixtures; solid brass and copper, instead of copper plated. The advancements in powder coating found in top quality aluminum fixtures prevents corrosion and other damage to your system. Our manufacturers stand behind their products and provide excellent warranties. Store-bought fixtures do not hold up to the elements, causing untimely replacements and service calls.
Outdoor Lighting Solutions LLC has been installing, repairing and servicing low voltage landscape lighting systems in the St. Louis area for well over 10 years now. Our experience ranges from small private residences, large estates, community entrances and commercial buildings.
We are privileged to stay on the cutting edge of landscape lighting advancements. We’re always educating ourselves with training, updating our certifications and getting any new staff fully certified. You’ll find us to be one of the most experienced and highly certified firms in St. Louis.
We welcome your call whether it’s a question, need for service or repair, an inquiry about designing or installing an irrigation, or lighting, system. We’d be honored to put our experience to work for you.